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The casino never responded to the complaint and it remained unresolved. Complaints on related Super Casino Same management. Black points: 42 21 for this casino.
Player unable to make a withdrawal, delayed payment. The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
Player unable to withdraw their money, one year delay in payment. The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management.
The extremely long delay left the player disappointed and frustrated. Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly.
This caused a delay in payment. Show 2 similiar complaints with 0 black points in total. Player accused of terms and conditions breach.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach.
The player categorically disagreed and was ready to take legal action. Player's laptop stolen, their username and password misused to play in the casino.
All funds lost. The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.
When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.
Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.
Show 1 similiar complaints with 0 black points in total. Player's withdrawal delayed, likely paid. The player complained their withdrawal was delayed.
The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. Complaints on related Guts Casino Same management.
Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner.
Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition.
The player complained about the slow responsiveness of the casino. No more update. Casino refused to return deposits.
The player was self-excluded via Gamstop but he kept receiving emails with bonus offers from this casino. But the casino confiscated the winnings and closed his account due to the self-exclusion.
They never returned the player's deposits and he submitted the complaint to a higher authority. There's no further information available ever since.
Extremely long verification process. Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents.
Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website.
Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him.
The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated.
No more update since. The player's account was closed due to broken rules. Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed.
The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved. Software glitch.
Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result. Player reported this to the casino which was taking a very long time to reply.
They replied they were waiting for the game provider to investigate on this. Complaints on related Mr Smith Casino Same owner. Justified complaint.
Problematic withdrawal process. The player's account was fully verified and a deposit was made via credit card and once they requested a withdrawal, the casino wanted them to use their PayPal account instead.
But as explained to the casino, the PayPal account in question was not in use anymore because it was hacked and therefore not secure. The player was willing to undergo a substantial verification check for a withdrawal to the bank account, but the casino replied it was impossible due to AML, the anti-money laundering requirements.
Thanks to the player's knowledge of financial transactions it turned out this could not, in reality, be an AML requirement as long as the required payment method was verified.
In the past, the casino had no issues with sending the winnings to their bank account but this time, it was a different story. The withdrawal request hasn't been processed and the casino didn't reply to this complaint at all.
The player wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period.
The casino support didn't provide the player with any information concerning this withdrawal and they also never responded to this complaint.
Account closed. The player had wanted to withdraw their winnings and tried to verify their account. But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account.
The player received their deposit back but there is no further information on this case and it stays unsolved.
Black points: 30 for this casino. Terms and conditions were breached. The player wanted to withdraw their winnings but they were removed from their account and only deposit remained.
Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.
The customer saw this as unfair and thus filed this complaint but the casino hasn't responded. Black points: 60 6 for this casino. Terms and conditions were breached and all funds seized.
The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any.
The casino didn't respond to this complaint either. Show 3 similiar complaints with black points in total 97 for this casino.
Extremely delayed payout process. The player requested a withdrawal, submitted their verification documents which were approved almost right away, but their withdrawal still didn't go through.
The casino claimed that it was because of security checks and they didn't give any an estimated time by which it should've been finished. There has been no further progress in this case and the casino hasn't responded to it either.
Black points: 57 for this casino. Delayed payout process. The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks.
But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well.
Black points: 38 for this casino. Delayed payment process. The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval.
There have been no further updates and the casino hasn't responded. Show 2 similiar complaints with black points in total 95 for this casino.
Black points: 64 6 for this casino. The player said that they couldn't have breached the terms and asked the casino for a proof.
The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further, they should turn to a gaming authority.
Black points: 7 1 for this casino. Bonus conditions were breached. When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach.
The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past.
The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority.
No further details were posted. Show 1 similiar complaints with 7 black points in total 1 for this casino. Submit a complaint. Betsson Casino Bonus Betsson Casino Perfect reputation.
This bonus does not have a maximum cashout limit. There may be other limits in place though, like a general win limit or withdrawal limit that applies to all players in this casino.
If you deposit using Skrill or Neteller , you will not be eligible to receive this bonus, or your winnings may be voided afterwards.
You will have to wager times the bonus value to clear the bonus and be able to withdraw your winnings.
If you break this rule, the casino may confiscate your winnings. You should get this bonus relatively FAST , Bonus expiration: 30 days According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
The bonus expires 30 days after being added to your account. Free spins conditions: 25x WR , 3-day expiration The amount you win from your free spins will be added to your account as bonus funds.
You then need to wager that amount times to convert it into real money. You will have 3 days to play your free spins.
New players only. Activate bonus in your account. Betsson Casino Perfect reputation. Maximum bet: 60 kr You cannot bet more than 60 kr while playing with bonus funds.
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Leave a Reply Cancel reply Your email address will not be published.The player didn't have any idea that these casinos were sister casinos. If you deposit using Neteller or Skrillyou will not be eligible to receive this bonus, or your winnings may be voided afterwards. Betsson Review you want a better option for in-play betting and live streaming Kostenlos Kniffeln out these best bookmakers for in-play betting. Website Language. Register at Betsson Casino. The bonus expires 7 days after being added to your account. After that, he sent them a document of his car insurance but after that, he received Online Casino Deutschland No Deposit another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours. No reaction policy, good regulator. Are you sure to quit? Email Support Language. Einer SSL-VerschlГsselung verdeckt. Von einfachen Sachsen Anhalt Hauptstadt Spielautomaten bis zu Millionen Jackpots wird so ziemlich alles. Ramses Book, dass in solchen Situationen das Stromnetz, die man.